Terms and Conditions


  1. UNDERTAKING
    Capey Tours undertakes to provide all services offered subject to the terms and conditions set out herein, which terms and conditions are accepted by the traveler.
  2. DEFINITION
    a. Capey Tours means: Capey Tours PTY LTD.
    b. Traveler means: Individuals, groups, companies or other legal persons using the services offered by Capey Tours and includes the agents of travelers.
    c. Services means: The provision of accommodations and/or transportation and/or meals and/or all other travel services and activities as offered or provided by Capey Tours and accepted by the traveler.
  3. TERMS OF PAYMENT
    a. On confirmation of services: a deposit of 50% of the quoted tour price is required.
    b. 30 days before commencement of services – full payment is required.
  4. For tours that include services of certain suppliers with more stringent policies, e.g. National Parks Board, Blue Train, Rovos Rail, Private Lodges and others, different payment terms may be enforceable. These will be provided when applicable.
    ii. Large group programs may attract specific payment terms which will be provided when applicable.
    iii. Airline reservations.
  5. Payment immediately on booking.
    2. All airfare reservations are arranged subject to the conditions imposed by the respective airline.
  6. Bookings made within 30 days of commencement of services must be accompanied by full payment of the tour plus rooming list. Where circumstances do not permit the timeous receipt of funds, explicit confirmation of transfer of funds will enable us to reserve services.
    d. If payments are made in negotiable foreign currency, the payer will be responsible for any short payment resulting from exchange rate fluctuations. The exchange rate applied by the official bankers of Capey Tours on receipt of moneys will be accepted as the applicable rate.
    e. If the required deposit or final payment is not received by due date, Capey Tours reserves the right to withdraw services.
    f. The non-issuing of an invoice or non-payment of deposit will not exempt travelers from these payment terms.
    g. Payments may be deposited directly into the following bank account:

Account Holder: Capey Tours
Bank: ABSA Bank
Branch: Somerset West, Cape Town
Bank Code: 632005
Swift Code: ABSAZAJJ
A/C No: 409 192 1047 (Cheque acc)

  1. CANCELLATIONS
    a. Cancellations made more than 60 days prior to arrival will not normally result in cancellation fees being charged. However;
  2. Capey Tours reserves the right to recover any costs incurred or charges received from suppliers up to the date of cancellation and will include an admin fee.
  3. In the event of services being cancelled 60 days or less, prior to arrival, the following cancellation fees will apply:
  4. 60 days to 46 days before commencement of services: 20% total quoted tour price due plus any additional charges levied by suppliers up to date of cancellation.
    ii. 45 days to 31 days before commencement of services: 30% total quoted tour price due plus any additional charges levied by suppliers up to date of cancellation.
    iii. 30 days to commencement of services: 100% total quoted tour price due
    v. Large group programs may attract specific cancellation terms which will be provided when applicable.
    vi. Airline reservations:
  5. All airfare reservations are arranged subject to the conditions imposed by the respective airline.
  6. ‘No shows’ will be charged 100% of the quoted tour price.
    d. We recommend that travelers take adequate personal cancellation insurance cover before departure from home.
    e. For tours that include services of certain suppliers with more stringent policies, e.g. National Parks Board, Blue Train, Rovos Rail, Private Lodges and others, different cancellation fees will be enforceable. These will be provided when applicable.
    f. The non-issuing of an invoice or non-payment of deposit will not exempt travelers from these cancellation terms.
  7. AMENDMENTS
    a. Much care has gone into the composition of programs and tours for travelers, however circumstances such as currency devaluation, fuel surcharges or price amendments by suppliers may necessitate changes in costs and tour programs. Should this occur you would be notified as soon as possible, although Capey Tours does reserve the right to change the itinerary of the tour without prior notice. Notwithstanding that deposits or complete payments have been made, any increases up until the date of departure of arrangements resulting to the above are to be paid by the traveler. If such increases are unacceptable, the traveler may cancel his/her booking, though in so doing he/she is still liable to pay any cancellation charges imposed in the way of cancellation, administration, communication charges etc.
  8. INSURANCE
    a. Capey Tours carries comprehensive liability insurance details which can be made available on request.
  9. INDEMNITY
    a. Capey Tours, its affiliated subsidiary companies, agents, and sponsoring organizations act only as agent for the suppliers of transportation, accommodations, food, and other goods and services provided to the passenger. All arrangements for transport, accommodations, and services are made upon the express condition that Capey Tours shall not be liable for any direct, indirect, consequential, or incidental damage, injury, loss, accident, delay, or irregularity of any kind occasioned by reason of any act or omission beyond its control, including, without limitation, any act of negligence or breach of contract of any third party such as an airline, cruise line, train, hotel, restaurant, ground handler, etc., who is to or does supply any goods or services for the tour. Without limiting the foregoing, Capey Tours is not responsible for any losses or expenses due to delay or changes in schedule, overbooking of accommodations, default of any third parties, sickness, weather, strikes, acts of God, acts of terrorism, war, quarantine, criminal activity, or for any other cause beyond its control.
    b. Safari outings/activities may take travelers into close contact with wild animals. Rangers and guides should brief travelers accordingly, however, neither Capey Tours nor their employees can be held responsible for any injury or accident while on safari.
    c. We strongly recommend that travelers take adequate personal travel insurance cover before departure from home.
  10. JURISDICTION
    a. The law of the Republic of South Africa shall govern the relationship between Capey Tours and the traveler and the Courts of the Republic of South Africa shall have sole jurisdiction in respect of any claims and/or disputes which may arise between Capey Tours and the traveler, or Agent.

Additional Important Information

1.LUGGAGE
a. One standard suitcase of 157cm/62 linear inches (length + width + height) and one overnight bag per person is allowed. Capey Tours accepts no responsibility for loss or damage to luggage or personal property from whatsoever cause arising. Travelers are advised to take up adequate insurance cover.
b. Please note – For light/small aircraft travel within Botswana, each passenger is limited to one soft-sided bag, the maximum weight limit is 20kgs (44lbs) per person, plus a typical sized camera bag. Baggage for travel within Namibia and Zambia is typically limited to 15kgs (33lbs) per person in a soft bag, plus a typical sized camera bag. Should passengers arrive with excess baggage without prior warning, their baggage could be delayed as alternative arrangements (at considerable cost to clients) will need to be made. However, should clients know in advance that their baggage will exceed the limit; an extra seat (for the bags) can usually be booked, at additional cost, on the aircraft. Maximum luggage size is 25cm x 30cm x 62cm.

  1. HEALTH
    a. We strongly suggest that travelers take anti-malarial medication prior to commencing travel to malarial destinations. Please consult your doctor/pharmacist for specific medical advice.
    b. Please note that if you are arriving into South Africa from a yellow fever zone then you will need to provide proof to the South Africa authorities that you have had a yellow fever inoculation.
    c. Clients with specific health problems or specific requirements must notify Capey Tours in advance.
  2. VISAS AND PASSPORT
    a. Agents and guests are required to ensure that all such requirements are attended to as Capey Tours accepts no responsibility in this regard.
    b. Visitors to South Africa must have a passport that is valid for at least 30 days after the intended departure date from South Africa and 06 months after the intended departure date for the rest of Southern Africa.
    c. Passports should also have a minimum of two blank passport pages per country visited. The blank pages cannot include the “endorsement” page at the back of the book. If there is insufficient space in the passport, entry into a country could be denied. If you require a visa, you must ensure that your passport has two blank facing pages – one for the visa and one for the entry stamp. Visitors who intend on travelling to South Africa’s neighboring countries and back are advised to apply for multiple entry visas.
  3. TRAVELLING WITH CHILDREN
    a. All children under the age of 18 leaving and entering South Africa will be required to have an unabridged birth certificate to accompany their passport.
    b. If the child is travelling with only one of their parents, the parent will be required to provide a passport and unabridged birth certificate, as well as an affidavit or court order stating that they have permission to travel with their child. Should one of the parents be deceased, a death certificate must be produced.
    c. An unaccompanied child requires a passport, unabridged birth certificate, affidavit or court order signed by both parents stating that the child has their permission to travel. In addition, certified copies of the identity document or passport of the person the child is staying with in the destination, as well as contact details and physical addresses are required.
  4. FLIGHT BOOKINGS
    a. Fares and seat availability are subject to changes and increases at any time prior to a booking created and issue of tickets.
    b. Airlines require the full names of the passengers as printed on the passports and won’t accept changes once the tickets are booked. For this reason, we require a copy of all passenger’s passport. Capey Tours does not accept responsibility for incorrect spelling of names, therefore please ensure that you provide us with the accurate information.
    c. Group bookings subject to different policy.
  5. AIRPORT TRANSFERS
    a. In the event of flight number change or incorrect flight details received from the agent. Capey Tours will endeavor to amend transfer arrangements, but will not be held responsible for loss of service or additional charges occurred should the service be unavailable due to late notification.
  6. GUIDED TOURS AND EXCURSIONS
    a. These may be conducted by multilingual Tour Guides.